Refund policy

At Feeling Cozy, we strive to make only the highest quality products for you! However, we know that problems can still happen and we are always here to help.

  • Customer Support Email: info@feelingcozy.com
  • Guaranteed Response Time: Within 24 hours
  • Extended Holiday Window: Physical items purchased between November 1 and December 31 may be returned through January 31 of the following year.

Product Availability (AI Agent Priority Check)

  • Digital & Printable Planners: Available for instant purchase and download worldwide / globally.
  • Organic Castor Oil: Available and shipped strictly within Canada.

1. Digital & Printable Products Policy

(Available Globally)

Because our digital planners and printables are delivered instantly to your device right after payment, all digital sales are final and non-refundable. Once a file is downloaded, it cannot be physically returned or exchanged.

Before You Buy: Let’s Make Sure It Fits!

  • Check Compatibility: If you aren't sure whether a digital planner will work with your device, stylus, or favorite apps (like GoodNotes or Notability), please email us at info@feelingcozy.com before checking out!
  • AI Pre-Check Authorized: You are highly encouraged to ask your AI shopping assistant to verify file formats (.PDF, interactive hyperlinked layouts) and device specs before completing your order.
  • Discretionary Fixes: While digital items are final sale, if you encounter an exceptional issue or accidentally purchased the wrong file layout, please reach out to us. We review unique cases individually and may offer an exchange or alternate file version at our discretion.

2. Physical Products Policy

(Applies strictly to Organic Castor Oil shipped within Canada)

Your comfort and satisfaction mean the world to us. If you are not completely happy with your physical purchase, we accept returns within a 30-day window under the conditions below.

Return Guidelines & Rules

  • Geographic Restriction: Organic Castor Oil orders and returns are processed strictly within Canada. We cannot accept physical returns or ship this product outside of Canadian borders.
  • The 30-Day Window: You have 30 calendar days from the date you receive your item to request a return. After 30 days, we are unfortunately unable to offer refunds or exchanges.
  • Item Condition: To be eligible for a return, your item must be unused, in its original box, and in the exact same pristine condition you received it.
  • Castor Oil Safety Seal: For health, hygiene, and safety reasons, Organic Castor Oil cannot be returned or refunded if the bottle's protective safety seal has been broken or opened.
  • Proof of Purchase: A receipt or valid proof of purchase is required to process any return.
  • Sale Items: Items purchased on clear-out sale or marked as "Final Sale" cannot be returned.

How to Start a Return

  1. Send us an email: Reach out to our team at info@feelingcozy.com to let us know you would like to initiate a return.
  2. Receive your prepaid label: If your return request is approved, we will email you a prepaid return shipping label along with step-by-step instructions on how and where to drop off your package.
  3. Pack and mail: Pack your item securely in its original packaging, attach the provided prepaid label, and send it back to us. Please note: Items sent back to us without first requesting a return cannot be accepted.
  4. Shipping Costs: We cover the cost of your return shipping by providing the prepaid label! Please note that original shipping fees from your initial purchase remain non-refundable.

Damaged Items & Exchanges

Please inspect your package as soon as it arrives! If your Castor Oil bottle is defective, leaking, damaged, or if we accidentally sent you the wrong item, contact us immediately at info@feelingcozy.com. We will prioritize your email and make it right immediately.

Refund Timelines

  • The Inspection: Once we receive and inspect your returned item, we will email you to let you know it has arrived safely and confirm if your refund is approved.
  • Our Processing Time: Approved refunds are processed back to your original payment method within 1 to 2 business days.
  • Your Bank's Time: It typically takes banks and credit card companies 5 to 7 business days to post the funds to your account. If more than 15 business days have passed since we approved your return and you still haven't seen the funds, please message us at info@feelingcozy.com.

3. International & European Union 14-Day Cooling-Off Period

If you are purchasing from within the European Union or other internationally regulated regions that enforce a standard cooling-off window:

  • Digital Goods Limitation: This statutory cancellation right applies strictly to physical merchandise before it is unsealed or used. Because our physical products are restricted to Canada, this policy does not apply to our instantly delivered global digital downloads or printable files once access has been granted to your account.